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“Bank head office” call asking for a code
A scam that is spreading in Pakistan. See a real example, learn the red flags and exactly what to do — and how to report it if you have already been affected.
What the message looks like
A real example
Phone call · looks officialSir, your card is blocked due to suspicious activity. I am sending a verification code — read it to me to reactivate.
How it works
The caller triggers a real transfer or login, and the OTP you read out approves it. Some callers show a bank-like caller ID.
Red flags
- Asks for OTP, PIN, CVV or password
- Creates panic: “blocked”, “misuse”, “last chance”
- Asks you to stay on the line or not tell family
What to do
- Hang up. Call the number on the back of your card
- Never read any code to anyone
- If you shared it, call the bank immediately to block
FAQ
Questions people ask
Is the “Bank head office call asking for a code” message real?
Treat it as a scam. No real bank, wallet, government programme or company will ever ask for your OTP, PIN or password, or charge a fee to release a prize or aid. If in doubt, contact the organisation yourself on its official number.
Where do I report this scam in Pakistan?
Report cybercrime to the National Cyber Crime Investigation Agency (NCCIA) on helpline 1799. Report the number to PTA, and if money was lost call your bank or wallet’s official helpline immediately so they can try to block the transfer.
I already shared a code or sent money — what now?
Call your bank or wallet at once to block the account, change your passwords and PIN, keep screenshots and transaction IDs, and file a complaint with NCCIA (1799). The faster you act, the better the chance of stopping the money.
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Report it right away
Report cybercrime to the official agency, NCCIA. Our step-by-step guide shows what evidence to keep and how to file.